Contact New Bethel Water Restoration

What should you do first when water gets into your house in New Bethel?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• About how old the house is. A lot of homes in New Bethel date from the 1970s to 2020s, and older plumbing changes what the crew checks first.
• If the furnace or water heater got wet.
• Whether someone will be home to let the crew in.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens on site after you call?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Why do the age and layout of your New Bethel home matter on the call?

Housing in New Bethel runs from the 1970s to 2020s, which means two houses on the same block can have very different plumbing. You'll see ranch and two story homes across New Bethel. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. If you live close to Bethel Creek, high water can find its way in through foundation walls or window wells. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of New Bethel?

Calls from these New Bethel neighborhoods come to the same number:

• Village at New Bethel · homes from the 2000s to 2010s, many on slabs
• Fields at New Bethel · built mostly in the 2020s, basements are common
• Wolf Run · most with basements
• Montgomery Woods · homes from the 2020s
• New Bethel Subdivision · much of it from the 1990s to 2000s, many with finished basements

If you're just outside New Bethel, in Julietta, University Heights, New Palestine, Pleasant Creek, Imperial Hills, Featherstone, Smokey Row Estates and Providence Green, this is still the number to call. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. You can read more about water damage restoration in New Bethel and basement flooding.

What questions come up before a call?

Who's behind New Bethel Water Restoration?

New Bethel Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. Calls to the number on this page reach the same team at any hour.